My Battle With Samsung over Windows 10 Continues

Windows 10 was released to the public almost 3 months ago. I got it immediately for my HP Desktop; I got it almost immediately on my Apple Desktop (using Parallels); I got it almost immediately on my MacBook Pro laptop. But my Samsung laptop, currently running Windows 8.1, refuses to let me upgrade.

I was gone for almost three weeks up to Northern California, as I told you about last time. I thought sure when I got back I would be able to upgrade. No such luck. I get the same message on the computer that Windows 10 is coming soon. Right!

Finally I got a little upset about this and contacted Samsung online to find out what the heck was going on. A very helpful and knowledgeable customer service agent got on-line with me to try and help. I let him (or her) take over control of my computer to see if my computer was the problem. After 1/2 hour of exploring, downloading software and updates to my laptop, the agent told me that there are no Windows 10 drivers yet for my computer and that I was out of luck…for now.

Apparently if you don’t have the proper drivers for Windows 10, it will not work on Samsung computers. Much like Android phones, Samsung is very proprietary. You do things their way or not at all. Funny how almost every other computer manufacturer created their drivers long before Windows 10 was released. Not Samsung. Three months after Windows 10 was released, there are no drivers for my computer. That is absurd.

Do you remember the story a few months ago about Samsung blocking the Windows 10 little logo that popped up on people’s computers so they could upgrade for free? Well now you know why. The laggards at Samsung were not working with Microsoft. It seems they have little interest in the best interests of their customers.

I tell you this story so you know what you are in for if you buy Samsung computers. Besides this issue, it is the worst computer I have ever owned…and was directly responsible for my move to Apple. In fact, I plan to never buy any Samsung product again.

OK, I am done with this rant. I will let you know if I ever get upgraded. There are some interesting stories and tips here, so let’s get going.

 

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